1. Boarding Process

1. Domestic departure process

Luggage check-in, change registration card

After you arrive at the airport, please go to the designated service desk in the departure hall to go through the check-in and luggage delivery procedures on time with your ticket and valid ID, and get your boarding pass. Stop check-in 30 minutes before the plane leaves the station.

Safety inspection

When you pass the security check, you should first show your boarding pass, valid identification and flight ticket to the staff. For flight safety, you and your carry-on luggage must undergo a security check. The luggage items in the airport luggage handcart should be checked by X-ray machine, and passengers should go through the metal detector door.

Waiting and Boarding

You can take a rest in the corresponding waiting hall according to the gate number shown in the boarding pass and listen to the radio prompt to board the plane.

2. Domestic arrival process

Claim delivery baggage

After arriving at your destination, please confirm your flight number and pick up your luggage at the corresponding luggage carousel. When luggage is long, it is convenient to use the airport luggage trolley. "Red Hat" can provide you with baggage handling services.

Enter the Arrival Hall

You can exchange RMB at the reception desk in the lobby. There are reception counters, bus ticket counters and bus ticket counters in major hotels in the city. Taxi and bus stops are located at the domestic arrivals exit.

3. International Departure Process

Customs Inspection

If you have any goods to declare, please go to the red channel for customs follow-up. If not, please go to the green channel.

Luggage check-in, change registration card

With your ticket and your valid ID card, you can go through the check-in and baggage delivery procedures at the designated check-in counter and get your boarding pass. Stop check-in 45 minutes before the plane leaves the station. Please note that passports, visas and travel documents should be carried with you and not transported in your luggage.

Frontier inspection

Please confirm whether the exit card is completed and submit it to the border checkpoint for inspection together with your passport and visa.

Safety inspection

For flight safety, you and your carry-on luggage must undergo a security check. Luggage brought into the aircraft will be checked by an X-ray machine and passengers will have to go through the metal detector door.

Waiting and Boarding

You can take a rest in the corresponding waiting hall according to the gate number shown in the boarding pass and listen to the radio prompt to board the plane.

4, International Arrival Process

Health and Quarantine

If you get the health card issued by the quarantine office on the plane, please fill in the necessary items and hand it in to the health and quarantine station.

Frontier inspection

Please confirm whether the entry card is completed and submit it together with your passport and visa to the border checkpoint for inspection.

Claim delivery baggage

Confirm the flight number and pick up the baggage at the appropriate baggage carousel. When there is a lot of luggage, it is more convenient to use the luggage cart. "Red Hat" can provide you with luggage handling services.

Customs Inspection

If the items you carry do not exceed the duty-free range, take the green channel (no declaration channel); if you exceed or are not clear, please take the red channel (declaration channel) to accept inspection or go through customs procedures.

Enter the Arrival Hall

You can exchange RMB at the reception desk in the lobby. There are waiting counters and bus ticket counters in major hotels in the city at the reception area of the arrival hall. Taxi and bus stops are located at the international arrivals exit.

2. Flight Transfer ◆ Problems for Transfer Passengers to Pay Attention

Transfer passengers should pay attention to the connection time between flights when purchasing tickets. The connection time between domestic and domestic flights shall not be less than 2 hours, and the connection time between domestic and international flights shall not be less than 3 hours. After arriving at the transfer station airport, transfer passengers can make a request to the airport ground service personnel, who will provide consultation and guidance services. Transfer passengers can check in at the transfer counter or the check-in counter of the oncoming flight. If they check in their luggage on the previous flight, they must take out their checked luggage and then go to the check-in counter of the oncoming flight. If the connection time of domestic flight transfer passengers is less than 8 hours, there is no need to purchase the airport construction fee during the transfer, but the passenger must keep the air ticket and airport construction fee of the previous flight for inspection. 3. Flight Alternate ◆ Alternate Ticket Process

Before leaving the airport, check whether there is a possibility of alternate seats. If there is a possibility of alternate seats, go to the airport ticket counter to go through the replacement procedures:

1. Fill in the alternate seat reservation form at the airport ticket counter

2. Check at the ticket counter 30 minutes before the flight to see if the alternate seat is successful.

3. If the alternate seat is successful, please show the valid ID of the passenger to the conductor.

4. The conductor will fill in the ticket after checking the identity document.

5. Payment and Ticket

4. flight change notice

1. The ticket with normal fare is valid for transportation within one year from the date of travel; if all the tickets are unused, the transportation is valid for one year from the date of filling in the ticket. The validity period of a ticket for a special fare shall be calculated according to the validity period of that special fare specified by the passenger. The validity period of the ticket shall be calculated from the beginning of the trip or the day on which the ticket is filled in until the day on which the validity period expires.

2. There are several types of ticket changes: change of accommodation; Change of flight date; Change of passengers, etc., whether it is voluntary or involuntary, and its handling methods are different.

3. When a passenger requests a refund, he should fill in the refund form stipulated by the passenger. Except in the case of loss of the ticket, the passenger must use all the unused flight and passenger couplets of the ticket before the ticket can be refunded. If a passenger requests a refund, he or she shall submit it to the passenger within the validity period of his or her ticket, otherwise the passenger shall have the right to refuse to do so.

Passenger's voluntary refund should be handled at the following locations:

a. Request for refund at the place of issue is only available at the ticket office where the original ticket was purchased.

B. Requests for refunds at the place of origin or termination of travel for flights other than the place of issue can be made at the local passenger ticket office; if there is no local passenger ticket office, it can be made at the local sales agent ticket office specially authorized by the passenger. If a passenger with an indefinite ticket requests a refund, it can only be processed at the ticket office where the original ticket was purchased.