1. purpose

In order to strengthen the management of airport luggage trolleys (hereinafter referred to as trolleys), ensure the use of passengers and main building units, and improve service quality and safety, these regulations are formulated.

2. scope of application

Applicable to the use of trolleys, maintenance, supervision and other activities of the process management.

3. Responsibilities

1. The terminal management department is responsible for formulating, revising and supplementing these regulations; daily inspection and supervision of illegal use of trolleys.

2. The service provider (hereinafter referred to as the contractor) is responsible for the maintenance, storage, transportation and arrangement of trolleys. In case of flight delay and special weather, timely mobilize relevant personnel to arrange the trolley and return it to ensure the use of passengers; Provide professional training to the personnel on duty and abide by these regulations and other corresponding systems.

4. Management Regulations

Luggage trolleys are provided by the airport for the use of passing passengers.

2, luggage trolley management to implement outsourcing management, the airport in accordance with the "outsourcing project management regulations" to select the trolley service contractor (hereinafter referred to as the contractor), and sign a contract with it.

3. The terminal management department is responsible for supervising the contractor's contract performance, supervising the service behavior and assessing the service quality. If the requirements for the management and service of baggage carts cannot be met, the Terminal Management Department has the right to request the termination of the contract and the replacement of the contractor.

4. The contractor is responsible for the daily use and management of luggage trolleys, and should do the following work:

1) Arrange special personnel to manage luggage trolleys. After the flight ends every day, they should be cleaned and registered, and placed neatly in the designated position for the convenience of traveling and arriving passengers the next day.

2) Luggage trolleys shall be placed neatly and orderly, with convenient access, and the number of rows and quantities shall be strictly controlled according to the scope of the site and the environment.

3) Luggage trolleys shall be numbered and managed, and the staff shall check the number of trolleys every week. If there is no accurate whereabouts, the contractor shall compensate according to the lost quantity and price.

4) Arrange special personnel to regularly check the integrity and cleanliness of the vehicle, and repair the damaged vehicle in time. The guaranteed intact rate is ≥ 98% within the flight guarantee time.

5) Airport baggage trolley use standard:

1. Ensure normal use, no welding of the frame, no damage to the wheels, normal rotation, no loosening of screws, no noise and no jitter;

2, to ensure that the vehicle is clean, no stains, debris, sticky paper, the frame is clean and bright, no entanglement;

3. The placement position should be obvious and easy to see. The vehicle should be inserted into the bracket to ensure that the vehicle is placed stably and shall not affect the main passenger passage process and fire evacuation channel;

4. Luggage trolleys are only for passengers. They are not allowed to be occupied or stored for a long time. If long-term occupation in violation of the regulations is found, a notice of criticism will be notified, the vehicle will be recovered, and the units and individuals who have repeatedly violated the fixation will be dealt with in accordance with the relevant regulations;

5. After use, the luggage trolley shall be recovered in time and returned to the designated position, which shall not affect the passage of passengers; It shall not hinder the operation of other posts in the terminal.

6) Airport Baggage Trolley Staff Requirements

1. The contractor shall employ the staff according to the Terminal Staff Access System, and the Terminal Management Department has the right to request the contractor to dismiss the staff who do not meet the requirements;

2. Wear uniform work clothes and valid certificates when on duty; Do not lean against or lean against vehicles;

3. Actively and politely introduce the usage and precautions of luggage trolley to passengers;

4. Service Specifications for Terminal Staff must be observed;

5. During the flight, luggage trolleys are not allowed to be locked to fully protect the needs of passengers. No empty car due to improper shunting.

6. When transporting vehicles, each person should have ≤ 8 vehicles at a time; To be courteous to passengers, warm tips, shall not affect the passage of passengers, shall not speed walking or run, etc., to avoid collision with passengers.

7) Quantity requirements for loose cars:

1. The number of scattered cars within 20 square meters around the hall elevator shall not exceed 2;

2. When passengers arrive at the exit railing, the number of scattered vehicles within 10 square meters is zero;

3. When no formalities are handled on one side of the check-in island, the number of scattered cars is zero;

4. The contractor shall summarize and report the work before the 4th of each month, summarize the use and condition of vehicles in the previous month, and report the vehicles with problems to the terminal management department in time.

5. Passenger complaints and passenger injury incidents caused by trolley service shall be implemented in accordance with the terms of the contract.

6) According to the regulations on vehicles used by resident units, in order to ensure the production and operation of main building units, resident units can use trolleys, but the following regulations shall be observed:

1. Passenger trolleys of the same specification are not allowed.

2. It is not allowed to earn cars with passengers.

3. The trolleys used by the resident units must be distributed by the terminal management department according to the number, and shall not be occupied or stored privately.

4, each unit in the process of use, should pay attention to the custody, maintenance and cleaning of vehicles.

5, the terminal management department on the use of regular inspection, found serious damage, loss, according to the relevant provisions of punishment

The above is the airport luggage trolley management system, I hope to help you.