I don't know if you have ever had such an experience. The luggage trolleys placed in a row of airports are sometimes very tightly stuck and often need to be pulled apart with great force. At the Capital Airport, the car can be taken out with just a light pull. The convenient and easy process makes passengers not even feel the existence of the service.

"Large trolleys have their own brakes. This design is designed to facilitate passengers to control the vehicles, and to ensure that the trains are not loose during the pushing of the trolleys by employees, so as not to hurt passengers." Yu Hui told reporters, "But the brake device makes the car and the car connected firmly at the same time, but also to the passengers to pick up the car brings difficulties. Many women, the elderly when picking up the car feel very laborious, many passengers will put the stuck trolley aside, so it is easy to cause the placement of a point of vehicle order confusion. Not only affected the normal passage of passengers and the convenience of the terminal process, it also looks very messy."

As a result, the property company arranged the trolley attendant to loosen the car one by one when placing the car, so as to facilitate passengers to pick up the car. Although it is only a gentle pull, it makes passengers feel convenient.

However, although it is convenient to take small trolleys without brakes in the isolation area, the attendants must use ropes to connect the trolleys in series and tie them firmly in order to carry them out. "But we often encounter situations where passengers ask for a car during the process of transporting the car. We can't refuse the passenger's demand for a car, but in that case we need to untie the rope to get the car, which has an impact on our overall operational efficiency." Yu Hui said, "This phenomenon has caused us to reflect: on the one hand, we may not be wide enough, not obvious enough. On the other hand, passengers may not notice the trolley because they are in a hurry to enter or leave the port, and only find that they need to use the car when the employees push the car. For these two points, the trolley service department intends to make the vehicle flow, in the process of transporting the trolley to improve the trolley placement point and the way."

In order to facilitate the passage of passengers, the company has rectified the placement points of luggage trolleys at the airport and increased the number of points along the exit direction after the passengers arrived at the port. Not only that, the string of small trolleys was changed from 20 to 18. At the same time, two free cars were set aside at the end of the string for the needs of mobile passengers. "These two free cars do not affect the overall handling of the car string, but are also convenient for passengers to use at any time. They can also save employees the trouble of untying and tethering ropes and improve the efficiency of car transportation." Yu Hui told reporters.

"Find some trouble for yourself and give more convenience to passengers. This is the service consciousness we have always emphasized." This is what the employees of the property company said and did.

Think from the perspective of the passenger.

For ordinary passengers, the core criterion for measuring whether the trolley service is in place is to get a car in good condition immediately when needed.

It's simple to say, but it's not easy to actually do it.

"Because the total number of vehicles is limited and there will be some vehicles that will need to be repaired due to damage, we have to consider how many vehicles are suitable for an area under normal circumstances, how many employees are needed in an area, whether each employee's work intensity is appropriate, and whether the vehicles can be managed dynamically. And to draw a correct conclusion, it often requires our long-term statistics as a basis." Yu Hui said.

From Yu Hui's description, the reporter learned that there are 195 placement points in the T3 terminal alone, and temporary placement points must be set up from time to time according to specific conditions. "In order to be able to arrange the vehicles more reasonably, we will conduct a long month and a short week of data statistics for each parking spot, and use this as a standard to adjust the number of vehicles at each swing point. Such statistics will be conducted every quarter." "When we go on business trips, we will habitually observe the trolleys of other airports and observe their service processes. This may also be a professional habit." Yu Hui said with a smile, "As soon as the car is used, you will know whether it is good or not. Only by observing and experiencing with your heart can you find and improve continuously."

"The needs of passengers are diversified. To know what passengers really need, we need to experience and empathy. Only by thinking from the perspective of passengers can we truly feel the needs of passengers." Liu Xiru said.

Experience with your heart and practice with your hands is the most fundamental winning magic weapon for the trolley service at the Capital Airport.