Let the luggage cart flow

Under the condition of ensuring the demand for vehicles in key areas, the property company has made the vehicles flow and improved the vehicle distribution point and delivery process respectively in view of the problems such as the actual coverage of the vehicle placement points along the way is not wide enough and not obvious enough.

On the premise of ensuring that the vehicles at the placement points in some key areas meet the needs of passengers, the vehicle placement points are distributed along the way from the port floor to the baggage claim hall, so as to shorten the distance between the points and places and ensure that passengers with heavier luggage can take them at any time. At the same time, small vehicles are changed to 17 or 18 vehicles in series, leaving 2 to 3 vehicles as motor vehicles to meet the needs of passengers along the way, and improve the transportation efficiency without affecting the transportation control of the vehicle string.

Make trouble for yourself

Large airport luggage trolleys are equipped with brake devices, which not only facilitate passengers to control fully loaded vehicles, but also bring inconvenience. Moreover, when the trains are connected in fixed strings, the brake devices bring inconvenience to some women, children and elderly passengers. After repeated verification, the luggage truck staff decided to take the initiative to find trouble for themselves, adding another process to the already heavy truck transportation process: after the truck string reached the placement point, the staff separated each truck one by one. This seemingly simple and small move increases the workload of the staff, but reduces the inconvenience of passengers when picking up luggage trolleys.

Collect "golden ideas"

In daily management, the most understanding of the service and safety situation in the work area is the front-line staff involved in the service. Most of their ideas and suggestions are the most direct accumulation and feedback to the needs of passengers. In order to improve the existing service details and break through the bottleneck of service improvement, the luggage trolley project department has organized employees to carry out "golden ideas" activities for many times, allowing employees to participate in the discussion process of improving service and actively improve the service of weak links.

In some terminal parking buildings, due to the need to ensure the safety of the overall passenger flow in the building, the airport luggage trolley cannot enter the central area of the ground floor. In order to save time, some passengers carry a large amount of luggage directly on the step ladder, and the degree of fatigue can be imagined. Through the "golden idea" activity, the employees working on the second floor of the parking building also fed back this information. they suggested to expand the placement point and move some vehicles forward to the exit side on the premise of ensuring smooth passage of the step ladder exit, so that tired passengers can take the luggage cart at the first time.